Meet and exceed our customers’ expectations.

· Provide high quality products and services to all our customers.

· Continually improve our products and services through:-

- Careful planning of our resources.
- Well trained and helpful employees.
- Listening to our customers and by offering solutions.
- Regular review of our products, procedures and systems.
- Reliable and accurate production and timely delivery of our customers’ orders.
- Attending to any issues, which arise promptly, efficiently, fairly and with integrity.
- Working with our customers to correct any problems and taking action to ensure that the problem does not recur.
- Seeking feedback from our customers on the quality of our product and services and by using this information to good effect.
- Listening to our employees and giving full consideration to their suggestions and proposals.

· Treat our customers’ business as confidential and to only discuss our customers’ business with their authorised representatives.

This policy and the standards contained within it will be monitored for both progress and compliance on an annual basis. Responsibility for observing this policy will lie with Directors, Managers and their staff.

L.A.J. Litchfield
Managing Director