Customer satisfaction depends on the quality of the services we provide, so conformance to recognised standards and customer requirements are of prime importance.

Our success also depends on profitability, which is the ultimate measure of how efficiently we meet our customers’ needs. Continuous Improvement of our processes, services and the performance of our human resources are vital to our competitiveness and profitability.

The responsible applications to total quality management, and conformance to the standards and procedures covered in our quality manual, are the basis of our operation. Our policy requires every employee to contribute to the philosophy of total customer satisfaction by Continuous Improvement in process control, failure prevention and skill development.

Our primary quality objective is to achieve a high quality product, right first time and on time, thereby maintaining a high level of customer satisfaction. A comprehensive staff training and assessment plan, dedicated to the production staff of Manse, help to achieve this. More than 50% of our standard production is dedicated to customers with whom we have entered into partnering agreements or long-term contracts with performance measures.


L.A.J. Litchfield
Managing Director